Privacy

Last Updated: November 20, 2025

Our Commitment to Your Privacy

Your mental health journey is deeply personal. We are committed to protecting your privacy and ensuring your personal information remains secure and confidential. This policy explains exactly what data we collect, how we use it, and your rights.

Information We Collect

📱 Local Data (Never Leaves Your Device)

Journal entries and personal reflections
Daily mood check-ins and wellness tracking
Audio recordings (if created)
App preferences and settings
Notification preferences

✓ This data is stored only on your device and requires no consent to collect.

🔒 Server Data (With Your Consent Only)

Resource bookmarks and preferences (to sync across devices)
Support request details and responses
Anonymous usage analytics (to improve the app)
Crisis detection patterns (for safety features only)
Professional referral requests
Care coordination data (if requested)

🔑 Uses anonymous identifier only - not linked to your identity.

Technical Information

Device type and operating system
App version and performance data
IP address (for security and rate limiting only)
User agent information

How We Use Your Information

Local Data Usage

Provide core app functionality (journaling, mood tracking)
Store your preferences and settings
Enable offline access to your personal data

Server Data Usage (Only with Your Consent)

Sync bookmarks across devices
Provide support and assistance when requested
Improve app features and user experience
Detect potential crisis situations for safety
Connect you with professional resources
Analyze usage patterns (anonymously)

Information Sharing and Disclosure

🚨 We Never Sell Your Personal Information

We do not sell, trade, or rent your personal information to third parties for commercial purposes under any circumstances.

Limited Sharing Scenarios

Crisis Intervention: If we detect imminent risk of harm, we may contact emergency services
Legal Requirements: When required by law or to protect rights and safety
Service Providers: Trusted partners who help operate our service (under strict confidentiality)
Professional Referrals: Only when you explicitly request connection with mental health professionals
With Your Consent: Any other sharing requires your explicit permission

Your Rights and Choices

✅ You Have Complete Control

Consent Management: Grant or revoke data collection consent anytime in Settings
Data Access: View all data we have about you
Data Export: Download a copy of your server data (fulfilled within 24 hours)
Data Deletion: Delete all server data with one tap (processed immediately)
Local Data Control: Clear local data by uninstalling the app
Notification Control: Enable/disable notifications independently

How to Exercise Your Rights

Use the Settings page in the app for most data management
Contact us at privacy@fortihealingjourney.com for assistance
Data deletion requests are processed immediately
Data export requests are fulfilled within 24 hours
No fees for exercising your privacy rights

Data Security

All server data is encrypted in transit and at rest
Industry-standard security measures and protocols
Regular security audits and updates
Limited access to data on a need-to-know basis
Anonymous identifiers prevent linking to personal identity
Local data never transmitted without explicit consent
Secure servers and infrastructure

Data Retention

Local data: Stored indefinitely on your device until you delete it
Server data: Retained until you request deletion
Support requests: Kept for 2 years for quality assurance
Analytics data: Aggregated and anonymized after 1 year
Crisis intervention records: Retained as required by law
Deleted data: Permanently removed from all systems within 30 days

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information.

International Users

Our Service is operated from the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

We comply with applicable international privacy laws, including GDPR for European users and similar regulations worldwide.

Medical Disclaimer

⚠️ Important Notice

This app provides support and wellness resources only. It does not provide medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for medical concerns. In case of emergency, contact your local emergency services immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the app or via email if you have provided one.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy, your personal information, or our privacy practices, please contact us:

Privacy Email: privacy@fortihealingjourney.com
General Support: support@fortihealingjourney.com
Website: https://www.fortihealingjourney.com
Response Time: We respond to privacy inquiries within 48 hours

Privacy Policy